Nayaam Home LLP  |  Last updated: 14 August 2026

Nayaam Home LLP, trading under the brand name “Nayaam” (“Nayaam”, “we”, “us” or “our”), respects your privacy. This Privacy Policy explains what personal data we collect when you visit our website, place an order, contact us or interact with Nayaam, and how we use, share and protect that information.

This policy should be read together with our Terms & Conditions, Shipping Policy, Returns & Refunds Policy and any cookie notice or preferences shown on the website.

1. Information we collect

Depending on how you interact with Nayaam, we may collect:

• Contact and delivery information, such as your name, email address, phone number, billing or shipping details and PIN code.
• Order information, including products purchased, order value, invoice details, payment status, shipment status, returns, exchanges and refunds.
• Information you give us when you contact customer care, submit feedback, respond to a survey or otherwise communicate with us.
• Technical and usage information, such as IP address, browser or device type, pages viewed, referring source, shopping-cart activity and cookie or similar identifiers.
• Limited transaction information received from payment providers, such as payment status, transaction reference and payment method.

We do not ordinarily receive or store your complete debit or credit card number, CVV, UPI PIN, internet-banking password or similar payment authentication credentials. Payments are processed by the relevant payment gateway, bank or payment network.

2. How we use your information

We may use personal data to:

• Process, confirm, pack, dispatch and deliver your orders;
• Process payments, invoices, cancellations, returns, exchanges and refunds;
• Send transactional updates about your order or account;
• Respond to questions, complaints and customer-service requests;
• Operate, secure, troubleshoot and improve our website, products and services;
• Understand website usage, customer preferences and purchasing trends;
• Prevent fraud, misuse and security incidents;
• Maintain business, accounting, tax and statutory records; and
• Comply with applicable law, regulatory requests and legal obligations.

3. Marketing communications

Where permitted and where you have provided the relevant consent or preference, we may send you information about Nayaam products, collections, restocks, offers, events or editorial content.

You can opt out of promotional emails at any time by using the unsubscribe link in the message or by writing to hello@nayaam.com. Even if you opt out of marketing, we may still send necessary transactional messages such as order confirmations, shipping updates, refund notices and customer-service responses.

4. Cookies and website analytics

Our website may use cookies and similar technologies to keep the website functioning, remember your preferences and shopping cart, maintain security, understand how visitors use the website and, where applicable and permitted, measure marketing effectiveness.

You can manage cookies through your browser or any cookie controls made available on the website. Disabling essential cookies may affect features such as checkout, cart functionality or login.

5. When we share information

We do not sell or rent your personal data to third parties for their independent marketing purposes.

We may share only the information reasonably necessary with service providers that help us run Nayaam, including:

• Website, e-commerce, hosting and technology providers;
• Payment gateways, banks and payment networks;
• Courier, fulfilment, warehousing and logistics providers;
• Email, communications, customer-support and analytics providers;
• Accountants, auditors, lawyers, insurers and other professional advisers; and
• Government, regulatory or law-enforcement authorities where disclosure is required or permitted by law.

If Nayaam Home LLP undergoes a merger, restructuring, financing, sale or transfer of all or part of its business or assets, relevant personal data may be transferred as part of that transaction, subject to applicable law.

6. Security

We use reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, misuse, alteration, loss or disclosure. Access to personal data is intended to be limited to people and service providers who need it for legitimate business purposes.

No website, electronic transmission or storage system can be guaranteed to be completely secure. You should therefore also take reasonable care when sharing information online and never send us passwords, OTPs, CVVs, UPI PINs or banking passwords.

7. How long we keep information

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected or as required by law. This may include keeping order, invoice, payment, tax, accounting, return, fraud-prevention or dispute records for the applicable period.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to legal and operational requirements.

8. Your choices and privacy rights

Subject to applicable law, you may have the right to request access to information about your personal data, ask us to correct or update inaccurate information, request erasure where appropriate, withdraw consent for processing based on consent, and raise a grievance about how your personal data is handled.

To make a privacy request or withdraw consent, email us at hello@nayaam.com. We may ask for reasonable information to verify your identity before acting on a request. Withdrawal of consent will apply prospectively and may not affect information we must retain for an existing transaction or legal obligation.

9. Children’s privacy

Nayaam is a general home and lifestyle retail brand and our website is not directed specifically at children. If personal data relating to a child is provided to us, it should be provided only in accordance with applicable law and with any required involvement or consent of a parent or lawful guardian.

10. Third-party services and links

Our website may contain links to, or integrate with, independent third-party services such as payment providers, delivery tracking tools or social-media platforms. Those third parties may process information under their own terms and privacy policies. Nayaam does not control their independent privacy practices.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or applicable law. The updated version will be posted on this page with a revised “Last updated” date. Where required by law, we will provide additional notice or obtain consent.

12. Contact us

Nayaam Home LLP
Email: hello@nayaam.com

If you have a question, request or grievance concerning your personal data or this Privacy Policy, please contact us at the email address above. We will address the matter in accordance with applicable law.