We understand that bedsheets are an extremely personal preference.

A fabric may sound perfect online, but once you see it in your room or feel it in person, you may realise that you prefer something softer, crisper, lighter or more breathable. And we completely understand that.

That is why we offer a simple 7-day return and exchange policy, so you can shop with a little more confidence.

Returns and Exchanges

You may request a return or exchange within 7 days of receiving your order.

To be eligible, the product must be:

• Unused and unwashed
• Not slept on
• Free from stains, marks, hair, fragrance or damage
• Returned with all original tags, packaging and accessories
• Returned as a complete set, wherever applicable

You are welcome to open the packaging, look at the colour and feel the fabric. However, once a bedsheet or pillowcase has been used, washed or slept on, we will not be able to accept it for a return or exchange due to hygiene reasons.

Bedsheets and Pillowcases

Bedsheets and pillowcases can be returned or exchanged within 7 days, provided they are unused, unwashed and returned in their original condition.

Please make sure you check the size, colour and feel of the product before washing or using it.

Products that have been washed, used, altered, damaged or returned incomplete will not be eligible for a return or exchange.

Home Accessories

Home accessories such as candle holders, figures, vases, wine coolers and decorative objects may also be returned within 7 days of delivery.

The product must be unused, undamaged and returned with its original box and protective packaging.

For fragile products, we recommend keeping all packaging materials until you are sure you would like to retain the product.

Damaged, Defective or Incorrect Products

In the unlikely event that you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please share:

• Clear photographs of the product
• Photographs of the outer packaging
• A photograph of the shipping label
• An unboxing video, where available

An unboxing video is helpful, but not compulsory.

Once the issue has been reviewed, we will arrange a complimentary reverse pickup and offer either:

• A replacement, subject to availability
• A full refund to the original payment method

You will not be charged any return or delivery fee if the product received is damaged, defective or incorrect.

Exchanges

If you would like to exchange your product for another size, colour or collection, please contact us within 7 days of delivery.

Exchanges are subject to product availability.

If the replacement product is priced higher, you will need to pay the difference. If it is priced lower, the balance will be issued as store credit or refunded, depending on the circumstances of the exchange.

Return Inspection

All returned products are inspected once they reach us.

The return will be approved only if the product meets the eligibility conditions mentioned above.

If a returned product is found to be used, washed, damaged, stained, fragranced, incomplete or unsuitable for resale, we may be unable to approve the return. In such cases, the product may be sent back to the customer and additional shipping charges may apply.

Refunds

Once your return has been received and approved, the refund will be initiated within 5 to 7 business days.

Refunds will be processed to the original payment method used while placing the order.

Depending on your bank or payment provider, the amount may take additional time to reflect in your account after it has been initiated.

For change-of-mind returns, the applicable reverse-shipping charge and any non-refundable original delivery fee will be deducted from the refund.

For damaged, defective or incorrect products, the full amount paid will be refunded.

Sale and Final Sale Products

Products purchased during a sale or promotion may be eligible only for an exchange or store credit.

Products clearly marked as Final Sale cannot be returned or exchanged for a change of mind.

However, if a sale or Final Sale product arrives damaged, defective or incorrect, we will still arrange a replacement or refund.

Any return restrictions will be clearly mentioned on the product page before purchase.

Order Cancellations

Orders may be cancelled without any charge before they have been dispatched.

Once an order has been dispatched, it cannot be cancelled. You may request a return after receiving the order, subject to the eligibility conditions mentioned in this policy.

If an order is cancelled by Nayaam due to stock availability, fulfilment issues or any other reason, the full amount paid will be refunded to the original payment method.

How to Request a Return or Exchange

To request a return or exchange, contact us within the applicable return period with:

• Your order number
• The name of the product
• The reason for the return or exchange
• Photographs of the product, where required

Our team will review the request and share the next steps.

Please do not send a product back without receiving confirmation from our team, as unapproved returns may not be accepted.

A Small Note from Us

We want you to genuinely enjoy how your home feels.

If a product is not quite right for you, we would much rather help you find a better fit than leave you with something you do not love.

At the same time, we request that products are handled carefully while you decide, so they can be returned to us in their original condition.

Thank you for shopping thoughtfully and for allowing us to make things right when needed.