Nayaam Home LLP  |  Last updated: 14 August 2026

Welcome to Nayaam. These Terms of Service (“Terms”) govern your access to and use of the Nayaam website and your purchase of products from Nayaam Home LLP, trading under the brand name “Nayaam” (“Nayaam”, “we”, “us” or “our”).

By using our website or placing an order with us, you agree to these Terms together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy and any other policies displayed on the website. If you do not agree, please do not use the website or place an order.

1. Using our website

You may use the website only for lawful, personal and non-commercial purposes. You must not misuse the website, attempt to gain unauthorised access to it, introduce malicious code, interfere with its operation, scrape or reproduce its content in an unauthorised manner, or use it in a way that violates applicable law or the rights of another person.

If you use the website or place an order on behalf of another person or organisation, you confirm that you have authority to do so.

2. Products, descriptions and colours

We make reasonable efforts to describe and display our products accurately, including their dimensions, materials, colours, finishes and other relevant details. However, colours and appearance may vary slightly depending on your screen, lighting, photography, manufacturing batches, natural materials and the handmade or textile nature of certain products.

Minor variations that are inherent to fabric, weave, stitching, embroidery, hand-finishing, metal finishes or other materials are not necessarily defects. Nothing in these Terms limits any rights you may have under applicable consumer law in relation to defective, damaged or incorrectly supplied products.

3. Pricing and availability

Prices displayed on the website are in Indian Rupees and are inclusive of applicable taxes unless stated otherwise. Prices, offers and product availability may change from time to time without prior notice.

We try to ensure that product information and pricing are accurate. If a product is listed at an incorrect price or with materially incorrect information due to a typographical, technical or other error, we may contact you for instructions or cancel the affected order and issue a refund of any amount already paid.

4. Orders and acceptance

Placing an order does not by itself guarantee acceptance. All orders are subject to availability, successful payment or payment authorisation, delivery-service availability and our acceptance of the order.

We may refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing or inventory errors, payment failure, delivery restrictions, unusually large or suspicious orders, or circumstances beyond our reasonable control. If we cancel an order after receiving payment, the amount paid for the cancelled item or order will be refunded through the appropriate payment process.

5. Payments

Payment methods available at checkout may include cards, UPI, net banking, wallets or other methods supported by our payment provider from time to time. Availability of any particular payment method is not guaranteed.

Online payments are processed through third-party payment gateways and financial institutions. Their own terms and privacy practices may also apply to your transaction.

6. Shipping, delivery, returns and refunds

Shipping timelines, delivery terms and related charges are governed by our Shipping Policy. Returns, exchanges, cancellations and refunds are governed by our Returns & Refunds Policy, each as displayed on the website from time to time.

Estimated delivery dates are estimates rather than guarantees unless expressly stated otherwise. Delays may occur because of courier operations, weather, public holidays, strikes, supply disruptions, incorrect delivery details or other circumstances beyond our reasonable control.

7. Intellectual property

The website and its content, including the Nayaam name, logos, brand elements, product names, text, photographs, graphics, illustrations, designs, videos, layout and other original material, are owned by or licensed to Nayaam Home LLP and are protected by applicable intellectual-property laws.

You may view and use the website for personal shopping purposes. You may not copy, reproduce, modify, distribute, commercially exploit or use our content or brand assets without our prior written permission, except where permitted by law.

8. Third-party services and links

Our website may contain links to or integrations with third-party services, including payment providers, logistics providers, social-media platforms or other websites. These services are operated independently and may be subject to their own terms and privacy policies. We are not responsible for the independent content, availability or practices of third-party websites or services.

9. Disclaimer and limitation of liability

We aim to keep the website accurate, secure and available, but we do not guarantee that access will always be uninterrupted, error-free or free from technical issues.

To the fullest extent permitted by applicable law, Nayaam Home LLP will not be liable for indirect, incidental, special or consequential losses arising solely from your use of, or inability to use, the website. Nothing in these Terms excludes or limits liability, warranties, remedies or consumer rights that cannot lawfully be excluded or limited.

10. Events beyond our reasonable control

We will not be responsible for a delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, fire, flood, epidemics or pandemics, strikes, transport or courier disruption, internet or telecommunications failure, government action, civil disturbance, war or major supply-chain disruption.

11. Privacy

Our collection and use of personal data is governed by our Privacy Policy. Please review that policy to understand what information we collect, how we use and share it, and the choices available to you.

12. Changes to these Terms

We may update these Terms from time to time to reflect changes to our website, products, business practices or applicable law. The updated version will be posted on this page with a revised “Last updated” date. Changes will apply prospectively from the date they take effect.

13. Governing law and disputes

These Terms are governed by the laws of India. If you have a concern relating to an order, product or your use of the website, please contact us first so that we can try to resolve it.

Any dispute that is not resolved directly will be subject to the jurisdiction of the courts or other forums having competent jurisdiction under applicable law. Nothing in these Terms restricts any right or remedy available to a consumer under applicable law.

14. General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. Our failure to enforce a provision on one occasion does not waive our right to enforce it later.

These Terms, together with the policies referred to above and any specific terms presented to you in connection with a product, promotion or service, form the agreement governing your use of the website and purchases from Nayaam.

15. Contact us

Nayaam Home LLP
Email: hello@nayaam.com

For questions about these Terms, an order, or a complaint, please contact us at the email address above.